Community Fibre Company (CFC) Service Interruption

Monday, 22 September 2025

Lanark County has been made aware that residents who currently receive internet services from Community Fibre Company (CFC) may have their service interrupted in the coming weeks. To support those impacted, the County is providing a list of internet service providers (ISPs) and tools to help residents find new connectivity options.

How to Find a New Internet Provider

Residents are encouraged to use the following tools:

- National Broadband Internet Service Availability Map
Search by address to view available providers, service types, and coverage: https://www.ic.gc.ca/eic/site/139.nsf/eng/home

- AHSIP Interactive Map
Part of Ontario's Accelerated High Speed Internet Program. Residents must click on the coloured roadway lines to view service details.
www.ontario.ca/page/ontario-connects-making-high-speed-internet-accessible-every-community

(Note: This map shows fibre builds underway by Bell, Rogers, and Xplore, expected to complete by 2025, though timelines may shift.)

ISPs Offering Immediate Solutions

Rogers Communications Inc.

Wireless broadband available in Montague, Beckwith, Carleton Place, and Lanark Highlands.
Visit www.rogers.com or a physical location:
- Carleton Place (515 McNeely Ave Unit 1B)
- Smiths Falls (60 Lombard St Unit 4)
Residents can leave with equipment and set up service immediately.

Bell Canada Ltd.

Visit www.bell.ca or their physical location in Smiths Falls (123 Lombard St Unit #7)

Storm Internet

Coverage in Montague, Beckwith, Carleton Place, and Lanark Highlands.
Visit https://www.storm.ca or their Perth location:
2896 Rideau Ferry Road, Unit 106, Perth
Phone: 613-267-3801
Technician visit required for signal check and installation.

Xplore

Offers 5G Ultra in many Ontario locations.
Visit https://www.xplore.ca or contact local distributor:
DKS Xplore, 27 Kearnsley Way, Stittsville
Phone: 613-218-8671
Technician visit required for setup.

Starlink

Satellite-based service available across Lanark County.
Visit https://www.starlink.com
Equipment shipped directly to residents; self-installation required.

Further resources will be added as they become available. Please note that while Lanark County is committed to assisting residents affected by the outage by providing available information, we are not involved in any decision related to the service outage. If you are an affected customer, we encourage you to reach out directly to your provider for further information.

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